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After Service Policy
Dear Customer:
In order to fully reflect the new intellectual spirit of the XinZhiXin company that emphasizes service for you, to worry about lifting after service, the XinZhiXin company launched the "one-year warranty" service commitment and "non-duty package repair" services.
● "one-year warranty" service content:
XinZhiXin company to sell you the OEM board (hereinafter "Board"), from the date of sale within one year, motherboards, under normal use (and non-human factors) fails, you present their new company, the new intellectual " warranty label ", board the" barcode "request for a new intellectual new company to provide you with quality assurance services.
"One-year warranty," according to the time span is divided into the following three stages:
1. during the first year of warranty - the warranty period of service
The motherboard if purchased within the first year warranty period, adverse conditions, XinZhiXin companies to receive your return within 48 hours of non-performing products, after the testing technology sector, confirmed that there are adverse circumstances, and the number with your check, the XinZhixin company will provide you with a free warranty service. In principle, the XinZhXin company to receive your goods after the repair within 10 working days, it will be returned to you.
During the repairs, I am afraid the XinZhiXin can not give you the new company to provide "spare parts" or "returned" and other services; that is returned to you after repair (with same motherboard as returned one).
● "one-year warranty" service note
Please note the following matters, so as to avoid the inconvenience:
1. you buy the motherboard, please check the XinZhiXin "warranty labels" (XinZhiXin company sell motherboard, be affixed with "warranty labels" and "warranty labels" on the warranty period marked the termination of date), the motherboard's "bar code" and "board trade mark" integrity. Against non-board "warranty labels" or the motherboard's "bar code" and "board trade mark" prejudicial to the motherboard, you can reject;
2. you have doubts about the quality of the motherboard, first return to the technical department tests confirmed quality problems, and indeed in need of repair, you qualify for a new intellectual of the new company "one-year warranty" service.
3. for the following is not XinZhiXin to provide you with "one-year warranty" service of the column:
1) No failure of the motherboard;
2) The board beyond the warranty period;
3) Due to the use of inappropriate situations such as the motherboard components, plug-in missing, PCB board distortion, line a serious scratch, oxidation corrosion, physical damage such as burning of the main components of the motherboard.
4) no "warranty labels" or "warranty labels" have been altered, deleted, lost, mobile or can not identify the date; "bar code" and "board trade mark" has been altered, lost, mobile or damaged motherboard; due to the use of human negligence or error or because of damage caused by irresistible external board, such as: flooding, fires, lightning, and other mechanical damage and other damage caused by the motherboard; failure to require the use of brochures and other damage caused by the motherboard.
5) As you return the defective piece of new intellectual company's customer service center in the process of packing or transport due to damage caused by improper operation of the board;
6) Because you privately, or first-party attempt to try to dismantle or replace the components of the device caused by the motherboard can not be undone.
● "non-compulsory package repair" services
When you purchase a motherboard in the warranty period, occurred due to human negligence or error, such as the use of or because of an irresistible external force caused by the motherboard components, plug-in missing, PCB board distortion, line a serious scratch, oxidation corrosion, the main burning or other physical device injury, caused deterioration of the motherboard you will be served at the new company, while the new intellectual, specify in detail the problems the motherboard (otherwise, the new intellectual new company can not provide you with "non-duty package repair" services).
XinZhiXin company's technology sector corrupted board inspection tests, such as determining the possibility of a fix for the XinZhiXin user center will send to the own factory as far as possible to provide you with "non-duty package repair" services to reduce your losses. The XinZhiXin customer service center will be sent to a failed motherboard factory, the factory eventually determine whether the possibility of repair; such as repair, according to factory standards for maintenance fees to help pay packet repair services.
●Supplementary
1. the provisions of this Declaration applies only to you. For your customers (or users), I am afraid the new intellectual can not provide these services the new company.
2. The XinZhiXin Comany retain the new motherboard identify the cause of the power failure as well as the final interpretation of these provisions.
SHENZHEN XINZHIXIN ENTERPRISE DEVELOPMENT CO.,LTD
Date:July.2007
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